Hyde Park Removals Terms and Conditions
These Terms and Conditions set out the basis on which Hyde Park Removals provides removal and related services within the United Kingdom. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Agreement means the contract between you and Hyde Park Removals incorporating these Terms and Conditions and any written quotation or confirmation we provide.
Services means any removal, packing, unpacking, storage, clearance or associated services we agree to provide to you.
Goods means the items of property which are the subject of the Services.
Premises means the property or properties where the Goods are collected from, packed, stored, transported to or delivered.
You and Your means the customer who requests and accepts our quotation and any person acting with your authority.
2. Quotations and Service Area
All quotations are provided based on the information you supply, including property access, volume of Goods, services required, parking arrangements and any special handling requirements. Quotations are normally provided free of charge and are valid for the period stated on the quotation or, if not stated, for 30 days from the date of issue.
Our quotations cover the specified Services within our normal operating areas in the United Kingdom. Additional charges may apply for work outside our regular service area, for properties with restricted access, or for any circumstances not disclosed at the time of quotation which materially affect the time, labour or resources required.
We reserve the right to revise or withdraw a quotation at any time before it is accepted. Once you accept a quotation in writing and we confirm your booking, the quotation forms part of the Agreement between you and us.
3. Booking Process
A booking is not confirmed until we have accepted your request and issued a written confirmation specifying the Services, dates, times and any charges due. Provisional dates are not guaranteed until confirmed by us.
We may require information including but not limited to the addresses of all Premises involved, access details, parking arrangements, the approximate volume or inventory of Goods, any high-value or fragile items, and any items requiring special equipment or handling. You must provide accurate and complete information to enable us to plan the Services properly.
If the information you provide is incomplete or inaccurate, we may adjust the price, amend the Services, or if necessary refuse to proceed with the work. Any changes to the Services or dates must be agreed in writing. We cannot guarantee availability for date changes, but will use reasonable efforts to accommodate them.
4. Customer Responsibilities
You are responsible for:
Ensuring that both the collection and delivery Premises are accessible, safe and ready for our team to work. This includes arranging suitable parking and, where necessary, obtaining parking permits or permissions from landlords, building managers or local authorities.
Ensuring that Goods are properly packed, secured and labelled where you choose to pack them yourself. You must remove and separately transport any valuables such as jewellery, important documents, cash, securities or irreplaceable items.
Informing us in advance about any Goods that are particularly heavy, bulky, delicate, or of high value; any items that may be subject to statutory restrictions; and any health and safety risks at the Premises, including the presence of hazardous materials.
Being present or appointing a representative at the Premises during collection and delivery to direct our team and to check and sign the job sheets or inventories, where applicable.
5. Excluded Goods
Unless explicitly agreed in writing, we will not carry or store:
Explosive, flammable, corrosive, toxic or other hazardous materials; live animals or plants; perishable or refrigerated food; illegal items; or any items whose possession or transport would be unlawful.
We accept no liability for any such prohibited items packed or transported without our knowledge. We reserve the right to refuse, remove or dispose of such items at your cost and, where appropriate, to notify the relevant authorities.
6. Packing and Handling
Where you have chosen a packing service, we will use materials and techniques reasonably suitable for domestic and commercial removals. While we take care in handling Goods, you are responsible for informing us of items requiring special care or non-standard packing.
If you choose to self-pack, we are not responsible for damage resulting from inadequate or improper packing. We may refuse to transport any items which are, in our reasonable opinion, insufficiently protected, insecurely packed or unsafe to move.
7. Payments and Charges
Unless otherwise agreed in writing, payment terms are as follows.
A deposit may be required to secure your booking. The remaining balance is generally payable no later than on completion of the Services on the agreed date. For larger or commercial moves, we may require part or full payment in advance.
We accept the forms of payment notified to you at the time of booking. All charges are stated exclusive of any applicable taxes unless otherwise specified. You are responsible for any bank charges or fees arising from your chosen payment method.
If payment is not received when due, we may refuse to commence or continue the Services, retain possession of Goods until payment is made in full, and charge interest on overdue sums at the statutory rate, together with reasonable costs of recovery.
8. Cancellations, Postponements and Waiting Time
You may cancel or postpone your booking by giving us written notice. Cancellation charges may apply depending on the amount of notice provided and the nature of the Services.
If you cancel more than a reasonable period before the scheduled date stated in your booking confirmation, any deposit may be refundable in whole or in part at our discretion. If you cancel with shorter notice or on the scheduled date, we reserve the right to charge a cancellation fee up to the full quoted amount, particularly where we have reserved vehicles, equipment and staff specifically for your booking.
If on the scheduled date we are unable to start or continue work due to circumstances beyond our control, including delayed access to the Premises, failure to obtain keys, incomplete packing where this was your responsibility, or waiting for third parties, we may charge additional waiting time or rescheduling fees.
9. Changes on the Day
If, on the day of the move, the scope of the Services changes from that originally agreed, for example due to additional Goods, extra stops, restricted access, or parking complications, we may charge additional fees for time, labour or equipment. Any such changes will be discussed with you where reasonably possible before extra costs are incurred.
10. Access, Parking and Lifts
You are responsible for ensuring adequate parking and access for our vehicles at all Premises. Where permits, dispensations or special permissions are required, you must obtain these in advance unless we have explicitly agreed in writing to arrange them.
We are not liable for delays or additional costs arising from inadequate access, staircase or lift restrictions, long carry distances or any failure to secure parking. Any parking fines, clamping or towing charges incurred due to inaccurate information or failure to arrange permissions may be charged to you.
11. Waste, Disposal and Environmental Regulations
We operate in compliance with relevant UK waste and environmental regulations. Where we agree to remove unwanted items or waste as part of the Services, this will be subject to separate charges depending on the nature and volume of items.
We will not collect or dispose of hazardous waste, including but not limited to chemicals, asbestos, gas cylinders, clinical waste, or other regulated materials. You are responsible for arranging appropriate specialist disposal for such items.
Where we provide clearance or disposal services, items may be reused, recycled or disposed of in accordance with applicable laws and good environmental practice. Title in unwanted items passes to us at the point of collection for the purpose of disposal or reuse. We may decline to collect any items which are not as described or which pose a health or safety risk.
12. Our Liability for Loss and Damage
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is subject to the limitations and exclusions in this section.
We are not liable for loss or damage arising from your failure to properly pack or protect items where you have chosen to self-pack, normal wear and tear, deterioration due to inherent defects or fragility, mechanical or electrical derangement of appliances unless caused by physical damage, or loss of items that were not present or not disclosed at the time of collection.
We are not liable for consequential or indirect losses, such as loss of profits, loss of opportunity, emotional distress, or costs arising from delay, unless required by law.
Our total liability in respect of any claim arising from a single job is limited to a reasonable sum proportionate to the value of the affected Goods and the price paid for the Services, subject to any higher limit agreed in writing where you have arranged additional cover or insurance through us. You should ensure that you have adequate insurance in place for your Goods during transit and handling, particularly for high-value items.
13. Exclusions of Liability
We are not liable for any loss or damage resulting from circumstances outside our reasonable control, including but not limited to adverse weather, traffic conditions, road closures, civil disturbances, strikes, acts of terrorism, or delays caused by third parties such as landlords, building managers, estate agents or other contractors.
We are not responsible for loss or damage where the Goods have been left unattended at your request or where you or your representative have packed, loaded or unloaded items against our advice.
14. Claims and Notice of Loss
You must inspect the Premises and Goods as soon as reasonably possible after completion of the Services. Any visible loss or damage should be recorded on our job sheet at the time of completion where practicable.
Any claim for loss, damage or other issues relating to the Services must be notified to us in writing within a reasonable period after you became aware of the problem, with a clear description of the issue and any supporting evidence. We may inspect the affected items and Premises before considering any remedy.
Failure to notify us within a reasonable period may affect our ability to investigate and may limit or exclude any liability we may have, unless the law requires otherwise.
15. Storage Services
If we agree to provide storage services, separate storage terms may apply. Unless otherwise stated, Goods stored remain at your risk and you should maintain adequate insurance cover. Storage charges are payable in advance and we may exercise a lien over stored Goods if charges remain unpaid, including the right to sell or dispose of Goods after giving reasonable notice, and to apply the proceeds towards outstanding sums.
16. Timeframes and Delays
Any times or dates we provide for the performance of the Services are estimates only and not guaranteed, unless we expressly state otherwise in writing. We will use reasonable efforts to meet agreed timeframes but are not responsible for delays caused by events or circumstances beyond our reasonable control.
17. Your Right to Cancel under Consumer Law
If you are a consumer and you enter into the Agreement at a distance or off-premises, you may have statutory cancellation rights under UK consumer law. Where such rights apply, you may cancel within the statutory cooling-off period, subject to any deductions permitted by law if you have requested that we begin the Services before the end of that period. This clause does not reduce any rights you may have under law.
18. Our Right to Cancel or Suspend
We may cancel or suspend the Services by written notice if you fail to make payment when due, provide materially inaccurate information, request that we handle prohibited items, or act in a manner that places our staff, contractors or third parties at risk. We may also cancel for operational or safety reasons, in which case any advance payments for unused Services will normally be refunded.
19. Privacy and Data Protection
We will collect and use personal information about you only to the extent necessary to provide the Services, process payments, manage bookings, and comply with legal obligations. We handle personal data in accordance with applicable data protection laws in the United Kingdom. By engaging our Services, you consent to such use of your information for these purposes.
20. General Provisions
The Agreement constitutes the entire understanding between you and us in relation to the Services and supersedes any prior discussions or representations. Any variation to these Terms and Conditions must be agreed in writing.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract any of our rights or obligations, provided that this does not materially affect the standard of the Services.
21. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter, except that if you are a consumer resident elsewhere in the United Kingdom, you may be entitled to bring proceedings in your local courts.
By confirming your booking with Hyde Park Removals, you acknowledge that you have read, understood and agree to these Terms and Conditions.
